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This service involve the effective handling and oversight of contracts related to call center operations. These contracts may include agreements with clients, vendors, service providers, and other stakeholders involved in the call center's activities.
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Service Level Agreements (SLAs) and compliance management are critical components of effective contract and service management. SLAs define the expectations and commitments between service providers and their clients, while compliance management ensures that these agreements adhere to relevant laws, regulations, and industry standards.
Monitoring and reporting of contract processes are essential components of effective contract management. These activities involve systematically overseeing the entire lifecycle of a contract, from creation and negotiation to execution and renewal.
Risk management and contract assurances are integral components of the contract lifecycle, designed to identify, assess, and mitigate potential risks associated with contractual agreements.
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